How do I prepare for the Remote Support (TeamViewer) session?

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Go to the TeamViewer website and download a TeamViewer client for your operational system: http://www.teamviewer.com/en/download/index.aspx. All you have to do is download and start it. It’s a small download and doesn’t require installation or administrative rights.

Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.

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