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I've received warnings that an invoice is unpaid. What does it mean?

We generate an invoice every time you attempt to place an order (buy a new plan or upgrade an existing plan). If an invoice remains unpaid, we send you 3 automated payment reminders.

If you receive warnings that an invoice is unpaid after your credit card was already charged and you have received an order confirmation, this means that you accidentally created several invoices when placing your order (for example, while at the checkout you returned and changed your plan, billing cycle or payment method). You can view all paid and unpaid invoices generated for your VPN4ALL Account in your Client Area (In your Client Area, go to Billing -> My Invoices).

This doesn’t affect your active service and you don’t have to do anything. After you receive 3 reminders, you won’t hear about these unpaid invoices again. Alternatively, you can contact our Billing Support Department, and we will delete these invoices.

We also generate a renewal invoice 3 days before your existing plan is to expire. You then have a choice to renew and continue with us (immediately, or wait until the expiration date) or request service cancellation. If you cancel, you won’t be billed again even if we have your Credit Card Details on record with us. If an invoice remains unpaid after the due date, we suspend your service and send you 3 automated payment reminders.

To pay an invoice, simply login into your Client Area, navigate to Billing -> My Invoices. Select the invoice you want to pay, choose a payment method and click “Pay”.

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