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I downloaded the software and installed it, but I can’t activate it with my License Number.

 

If you are not behind a restrictive firewall:

 

Quit the VPN4ALL software. Then make sure that your computer is indeed connected to the Internet and that you are able to access a web resource like, for example, yahoo.com. In Windows, launch your VPN4ALL software with Administrator permission (right-click on the VPN4ALL shortcut on your desktop and select "Run as Administrator"). Copy your VPN4ALL License Number for PC/MAC (comes in the format XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXX-XXXXXX) and then insert the License Number you copied into your VPN4ALL software (Ctrl +V). Before you click Activate, make sure you didn’t copy spaces before and/or after the License Number. Then click Activate.

 

If you are behind a restrictive firewall:

Quit the VPN4ALL software. Then make sure that your computer is indeed connected to the Internet and that you are able to access a web resource like, for example, yahoo.com. In Windows, launch your VPN4ALL software with Administrator permission (right-click on the VPN4ALL shortcut on your desktop and select "Run as Administrator"). In VPN4ALL software, go to Menu -> Options -> Connection Tab, and enable (tick) “TCP Servers” and “Point-to-Point Connection”. Click Save before you close Options window. Restart your VPN4ALL software (Quit it completely and launch it again). After that, copy your VPN4ALL License Number for PC/MAC (comes in the format XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXX-XXXXXX) and then insert the License Number you copied into your VPN4ALL software (Ctrl +V). Before you click Activate, make sure you didn’t copy spaces before and/or after the License Number. Then click Activate.

 

If you click Activate, and nothing happens, or if Activate button is not accessible, you either don’t have access to the Internet or the License Number you inserted into your VPN4ALL software is incorrect and is not on record with us.

 

If instead an error message occurs, your License Number is most likely suspended. Access your Client Area (In your VPN4ALL software, go to Menu -> My Account) to get more information about the status of your License Number.

 

Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.

 

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