Privacy at the VPN4ALL secure global VPN server network
Using the VPN4ALL service comprises transmitting any data over the Internet through the servers and the IP addresses of the VPN4ALL server network by means of the VPN4ALL VPN software application. The VPN4ALL server network is owned, administered and controlled by Web Broadcasting Ltd in Seychelles. The VPN4ALL VPN Software solution is developed, maintained and controlled by Web Broadcasting Ltd in The Seychelles.
Personally Identifiable Information
When you are using VPN4ALL service Web Broadcasting Ltd gathers information about actual bandwidth usage per license number. Web Broadcasting Ltd does not track, collect or store any personally identifiable information at the servers on the VPN4ALL server network:
- Web Broadcasting Ltd does not cache, collect or store user’s originating Internet Protocol (IP) address
- Web Broadcasting Ltd does not cache, collect or store information about which servers or the IP addresses on the VPN4ALL server network a user has connected to at a particular time or in general
- Web Broadcasting Ltd does not cache, collect or store logs of users’ Internet activities (for example, sites visited, DNS look-ups, emails sent or received, usernames or passwords entered etc.)
- Web Broadcasting Ltd does not censor or monitor users’ Internet activities
- Web Broadcasting Ltd does not censor, monitor or backup users’ emails
Collection and Use of Non-Personally Identifiable Information
Web Broadcasting Ltd does not cache, log, collect, store, aggregate and use any information whatsoever about user’s Internet activities through the servers on the VPN4ALL server network.
Cookies and Other Technologies, Spyware Protection at the VPN4ALL Server Network
Control of Information Collected at the VPN4ALL Server Network
Any information gathered at the VPN4ALL server network is controlled by Web Broadcasting Ltd in The Seychelles.
Requests from Law Enforcement
Web Broadcasting Ltd is located in a jurisdiction where Internet logs, personal information, account data and any client information is not required to be logged or cached, therefore any requests by law enforcement can be met without providing any information about clients or their data. Even a court order would not provide any personal data about users.
Disclosure to Third Parties
VPN4ALL Ltd is granted secure access to the bandwidth usage per License Number information in the Web Broadcasting Network Management System.
Web Broadcasting Ltd does not sell, rent, loan, trade, or lease any information to any third party.
Protection of Information Collected at the VPN4ALL Server Network
Web Broadcasting Ltd uses its best efforts to protect users’ bandwidth usage information and all related data against loss, theft, unauthorized access, misuse, disclosure, alteration, and destruction. This includes, but is not limited to, utilization of appropriate encryption technologies to securely transfer information about users’ bandwidth usage between the VPN4ALL server network and the VPN4ALL Ltd Customer Management System.
Correction or Deletion of Information Collected at the VPN4ALL Server Network
For any bandwidth usage information collected at the VPN4ALL server network, Web Broadcasting Ltd makes good faith efforts to accommodate requests that they correct your bandwidth usage data if it is inaccurate or delete your bandwidth usage data if it’s not required for legitimate business purposes. Web Broadcasting Ltd may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical. Information correction or deletion requests can be made through this support form.
Privacy at the vpn4all.com website
VPN4ALL Ltd. resells the VPN4ALL service (VPN4ALL VPN Software solution and access to the VPN4ALL server network) that protects and secures any data transmitted over the Internet as well as provides users with an unrestricted Internet browsing experience. As a reseller of the VPN4ALL service, VPN4ALL Ltd. owns and administers the vpn4all.com website as well as controls all the information collected at the VPN4ALL website; advertises the VPN4ALL service; administers the VPN4ALL Ltd. customer management system; accepts payments and administers refunds for the VPN4ALL service purchased at the vpn4all.com website as well as provides pre-sale and post-sale support to all VPN4ALL Ltd. customers.
We are absolutely committed to safeguarding our users’ privacy, particularly when you visit the VPN4ALL Ltd. web site – vpn4all.com.
Collection of Personally Identifying Information
You may access content at the vpn4all.com web site without registration and without providing any personally identifiable information.
When you contact our online chat support, the support operator is able to see in real time your originating country and local IP address. This data is not stored You are not obliged to provide our support operator with your name, email address or any other personal information.
When you contact our support by email, we collect and store your email address. This data is stored on secure servers and destroyed after 7 days unless you become a subscriber (see below).
We don’t collect any personally identifiable information when you participate in one of our online surveys.
We don’t collect any personally identifiable information when you use the VPN4ALL on-site web proxy service.
When you sign up for VPN4ALL free trial or paid service, we collect and store the email address you choose to provide us with. This data together with your VPN4ALL software activation license number is stored in our customer management system on one of our secure servers. We use RBS WorldPay and PayPal to securely process online payments. As you are sent to WorldPay’s and PayPal’s hosted sites, we do not collect or store your name, address, billing address or credit card credentials. We don’t log your IP address at the signup.
Use of Personally Identifying Information
The personal information you provide us when using online chat support helps us to deliver answers to your support inquiries directly to your mail box if your chat session was interrupted. We don’t automatically put your email address on our mailing list.
The personal information you provide us with when contact our support by email helps us to return answers to your support inquiries directly to your mail box. We don’t automatically put your email address on our mailing list.
The email address you provide us with when you sign up for VPN4ALL free trial or VPN4ALL paid service is used to send you your individual VPN4ALL software activation license number. The email address you provide us with together with your VPN4ALL software activation license number is what identifies your VPN4ALL account. We don’t log your IP address at the signup or when you access your VPN4ALL account. The email address you provide us with also allows us to keep you posted on our latest service announcements, software updates, latest deals and promotions as well as helps us to improve our service, site content, and advertising. If you don’t want to be on our mailing list, you can opt out at the time of sign-up or later by unsubscribing in the footer of an email from us.
The email address you provide us with when you sign up for VPN4ALL free trial or paid service may also be used by us to send you important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to you as a VPN4ALL user, you may not opt out of receiving these communications.
Collection and Use of Non-Personally Identifiable Information
Non-personally Identifiable Information is data in a form that does not permit direct association with any specific individual.
As is true of most websites, we gather some information automatically and store it in our website’s log files for 30 days. This information is non-personally identifiable, and includes website visitors’ general geographical location, browser type and language, referring and exit pages, operating system, date stamp, and click-stream data. With the help of Google’s Analytics Service we automatically aggregate and use this information to better understand and analyze on-site browsing trends, to administer the site and to learn which parts of our website, products, and services are of most interest.
On-website Cookies and Other Technologies
The VPN4ALL website, email messages and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. All information collected by cookies and other technologies is aggregated and is treated as non-personally unidentifiable information.
If you want to disable cookies go to your Browser’s security preferences and disable cookies. On a mobile device, go to the Cookies section in Settings or Preferences. For specific browsers, check with your provider to find out how to disable cookies. Please note that certain features of the VPN4ALL website may not be available when cookies are disabled.
In some of our email messages, we use a “click-through URL” linked to content on the VPN4ALL website. When customers click one of these URLs, they may pass through a separate VPN4ALL web server before arriving at the destination page on our website. We gather this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer click-through data not to be collected in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Control of Information Collected at the VPN4ALL website
All information collected at the VPN4ALL website is controlled by VPN4ALL Ltd. in the Netherlands.
Spyware and Malware Protection
VPN4ALL Ltd. does not and will not distribute any kind of spyware, adware, or malware with or as part of any of its services and products. All VPN4ALL Ltd. services products are regularly independently tested by third parties and are guaranteed free from any kind of such spyware, adware, or malware.
Disclosure to Third Parties
VPN4ALL Ltd. does not forward, sell, rent, loan, trade, or lease any user information – personally identifiable or non-personally identifiable – collected at our web site or forwarded to us by our independent contractors, service providers, or consultants, including email lists, to any third party.
Protection of Information Collected at the VPN4ALL website
VPN4ALL takes administrative, technical, and physical precautions to safeguard website’s visitors’ personally identifiable and non-personally identifiable information against loss, theft, unauthorized access, misuse, disclosure, alteration, and destruction.
VPN4ALL online checkout pages, My Account pages and the support portal use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To benefit from SSL encryption of your personal information transmitted over the Internet on these pages, you must use an SSL-enabled browser.
When you use VPN4ALL online chat support, the personal information you share is visible to the support agent and can be read and/or used by them. You are responsible for the personal information – for example, your name and email address – you choose to submit in this instance. Please take care when using this feature.
Correction or Deletion of Information Collected at the VPN4ALL website
For personal information collected at the VPN4ALL website, we make good faith efforts to accommodate requests that we correct your data if it is inaccurate or delete your data if VPN4ALL is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Information correction or deletion requests can be made through this support form.
VPN4ALL Commitment to Your Privacy
To make sure your personal information is secure; we communicate our privacy and security guidelines to all VPN4ALL employees and strictly enforce privacy safeguards within the company.
VPN4ALL Privacy Questions?
Last revised 01 February, 2014
VPN4ALL Ltd. Prinsenhil 29 4825 AX Breda The Netherlands