Credit Card Security

VPN4ALL has a zero-tolerance policy for fraudulent activities. We are credit card holders too, and we will do our utmost best to protect fellow credit card holders. Read on to understand how we combat frauds and scams, and how you can help us.

What is this “vpn4all” charge on my credit card / bank statement?

Chances are if you’re asking this, your credit card has been compromised. A fraudster has gotten access to your credit card number and used it on our site to make a purchase. Why would they do that? Usually not to use our service. Fraudsters typically have a long list of credit card numbers, many of which are invalid. In order to sieve out the valid numbers from invalid ones, they use legitimate services like ours to ‘test’ credit cards.

If you suspect that your credit card has been compromised, please do the following

Fill out the abuse report form or simply write in to billing [at] vpn4all [dot] com with the following information:

  • Last four digits of the credit card
  • First and last name as listed on the card
  • Transaction Date
  • Transaction Amount
  • Your name & contact number

This information will help us identify the transaction. We will then review your case and might call you for further verification if required. Typically, we should be able to process a refund within 24 hours.

  • Call your bank / credit card issuer to notify them about the problem and terminate or cancel your credit card immediately.
  • Review your credit card statement for other fraudulent transactions, and inform your credit card provider accordingly.

Fraudulent accounts will be terminated. Payment refunded within 24 hours.

Generally speaking, fraudulent accounts show a certain pattern of usage that’s different from legitimate accounts. Taking this philosophy, we reserve the right to terminate suspicious accounts, and to refund the account’s payments.

Prior to termination, we may send out a notification email to the account owner. The account owner has two 24 hours to respond to the email, or to show regular usage activity. If we receive an email response, we will conduct further verification.

I am a legitimate user, why did I receive the fraud suspicion notification email?

First off, please accept our apologies for being over-zealous in our fraud screening. Your account characteristics must have matched those of a typically fraudulent account. Simply reply to our notification email with your contact information, and we will conduct further verification and ensure your account is not terminated in the meantime.

We prefer to err on the side of caution. Hopefully we can get your understanding on this security need.

Why does VPN4ALL care?

As we already said, we are credit card holders too, and we will do our utmost best to protect fellow credit card holders. Other than that, our company’s reputation and bottom-line is at stake. Being associated with fraudulent activities is generally bad, and we want to avoid that. Also, chargebacks are a real concern for us. We would rather work with credit card holders to reverse the charges, than to receive a chargeback which is costly. The amount of chargebacks also directly affect our reputation with payment gateways.

Credit card fraud is not cool!

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